frequently asked questions
How do I take care of my stained glass item?
All Glimpse Glass creations come with care instructions, to assist you in maintaining your new masterpiece. These intructions are intended for my glass items and may not be appropriate for restoring older pieces from other artists using other materials and techniques.
If your item needs a scrub, clean with a damp (not wet), soapy cloth.
To spiff up, wipe with furniture polish like Pledge or carnauba car wax.
Microfibre cloths are great for removing fingerprints!
Wire can be gently bent back into place, as it can shift in transit or contact. Be aware that the wire can tear the copper foil on the glass edges if it is moved too much, so use caution.
Stained glass items should be kept away from children and pets. Solder lines contain lead (we don’t recommend licking them) and surfaces are made from breakable glass.
Does stained glass contain lead?
It's true. Our products contain breakable glass and lead, as is the case with traditional stained glass. ... BUT since you are not licking or cuddling our products, this is shouldn't be an issue. We recommend you use them for their intended purpose - decoration. Lead is mostly absorbed by consuming it (through the mouth) and neither you, nor I plan on eating it, right!? (do not eat your Glimpse Glass creation!)
How do I hang my stained glass item?
I strongly suggest that you do not use suction cups to hold stained glass, as they will inevitably fail - and glass is fragile.
Do you offer wholesale?
At this time, only our Glimpse Glass Folk items are offered for wholesale. The full list of items can be found on etsy.glimpseglass.ca. Prices are typically 50% of the listed Etsy cost, plus shipping. Any duties and fees are the responsibility of the person making the order.
Do you do custom orders?
We are currently closed for custom orders - we are really busy and we don't want to keep you waiting!
HOW IT WORKS: We charge an initial design fee, and if you go ahead with the design, we will take payment in full before the work begins.
TIMELINE: Custom orders typically take one week for design and about three weeks to produce before shipping (depending on the item).
Which postal carrier/courier do you use?
Items ordered on glimpseglass.ca ship from Calgary, Alberta via ChitChats (USPS or Canada Post) within Canada and the US. International orders will use the least expensive service that is tracked, unless otherwise requested.
PACKAGING: We try to use recycled, recycleable or reused items to ship our products, saving the environment and your pocketbook. We make sure it looks all professional for you, though.
Where is my package?
Good things take time :). We ship within three business days but items can take up to 14 business days to arrive. This timeline may be longer at peak shipping times, like Christmas.
Will I have to pay duties/customs?
Items ordered on glimpseglass.ca headed to Canada and the US will not be charged duty or customs, as a cross-border service is used. If your item is going across another international border, it is likely you will required to pay customs. All customs/import duties are the responsibility of the customer.
What if my item arrives damaged?
If you receive our product and it's broken, please let us know RIGHT AWAY and send a picture. Even though we take special care in packaging your items, the post office doesn't always take the same care in transporting them. We are happy to replace or refund your damaged order - we may just request you send back the damaged product on our dime. Please send a photo of the box and damaged item.
If you're unhappy, we want to make it right! ... BUT if you've had the product in your pretty hands for more than seven days, we consider it final sale.
Do you offer returns?
We want to make sure you're happy, but because of the costs of shipping we may require the purchaser to pay for the return of the item - depending on the circumstances.
Get in Touch
Contact us with any questions or wholesale requests (Glimpse Glass FOLK ONLY).
Please note we are NOT currently accepting custom or pre-orders.