In the case you are unhappy with your order or have ANY issues, Glimpse Glass has a 30-day return policy (for items purchased from glimpseglass.ca), which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kara@glimpseglass.ca. DO NOT return your item without contacting us first. Returns without prior approval may be subjected to additional fees and or refusal to issue a refund.  

You can always contact us for any return questions at kara@glimpseglass.ca.

Damages and issues
If you receive our product and it's broken, please let us know RIGHT AWAY and send a picture. Even though we take special care in packaging your items, the post office doesn't always take the same care in transporting them.

We are happy to repair your item - we just ask that you contact us first to arrange for return shipping. Please send a photo of the box and damaged item.

If you're unhappy, we want to make it right! ... BUT if you've had the product in your pretty hands for more than 30 days, we consider it final sale.

Lost in transit
I am not responsible for lost items that show as delivered by the postal carrier. I will try my best to you help you out, though.  Please check with your neighbours and other members of your household before contacting me. If the item is of high value, we may require a police report. If we are able to pursue an insurance claim, you will be asked for a signed affidavit.

A $20 CAD fee will be applied for all orders that are returned to sender due to an incorrect address or other purchaser faults.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). We also do not accept returns for stained glass kits. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kara@glimpseglass.ca.